To make a warranty claim, the product concerned must be returned to the place of purchase with the original purchase receipt. No warranty claim will be processed without proof of purchase. All warranty claims must include receipt of purchase. A warranty claim must be made within the warranty period (1 year from the purchase date). The cost of returning the product to the place of purchase will be borne by the purchaser.
Our goods are subject to guarantees that are provided under the Australian Consumer Law.
The benefits given to you by Ozroofracks under this warranty are in addition to your other rights and remedies under a law in relation to the goods to which the warranty relates.
Ozroofracks may elect at its discretion to not repair or replace the defective product. In this instance, Ozroofracks at its option will provide a credit or refund equal to the purchase price.
Subject to the conditions of this warranty, Ozroofracks warrants the following products manufactured by Ozroofracks will be free from any manufacturing defect in materials or workmanship for the following periods from the date of purchase (each a ‘Warranty Period’):
Warranty Exclusions and Terms
This warranty is only applicable to the original purchaser and is not transferrable.
Our Limited lifetime warranty of 1 year is NOT applicable for general wear and tear to external coating and finishes, discoloration, dents and colour breakdown over extended time or use. Note that our warranty is only applicable to the original purchaser and is not transferrable.
Some warranty exclusions but not all are: surface corrosion, incorrect fitting, removal and/or refitting, non-conformance to Ozroofracks fitting instructions or recommendations, customisation or modifications.
This warranty becomes void if:
- Defects in materials or workmanship are:
a. Previous to installation and examined by the buyer a reasonably examination reveales a defect; or
b. Specifically drawn to the purchaser’s attention and noted before the purchaser agreed to continue purchasing the product; - No customisation or modification is subject to warranty;
- Incorrect fitting, removal and/or refitting, non-conformance to Ozroofracks fitting instructions or recommendations;
- Fitting the product to an alternative vehicle other than the vehicle for which the product was designed originally;
- Misuse of roof racks including removal of coated surfaces without touch up;
Conditions beyond Ozroofracks’s control, such as:
- Acts of God;
- Misuse;
- Neglect;
- Lack of Maintenance;
- Environmental factors;
- Attachment of accessories not supplied or recommended by Ozroofracks;
- Overloading beyond recommended capacity;
- Evidence of incorrect or uneven loading of cargo;
- Incorrect fitment;
- Exposure to harsh road conditions/applications that also compromise other parts of the vehicle;
- Poorly or loosely secured items;
- Any consequential derivated costs, damage or down time including derivated costs or unistallation of the product in order to repair.
For further information about warranties, please do not hesitate to contact Ozroofracks
Why RUST & PAINT COATING are not covered under warranty
Warranties generally do not cover surface rust, fading, or damage caused by accidents, improper care, environmental factors like pollution, or impacts from foreign objects.
The customers should maintain your Ozroofracks product/s by inspecting for rust and cleaning it to prevent structural issues. Ozroofracks label the products/boxes give instructions and provide accurate information about materials used for each product.
Our warranty does not cover surface or non-structural rust as this is considered normal wear and tear, especially if it's from weather exposure. While the products are powder coated, depending on material surface rust at joints may still occur and is not covered.
Paint flakes off of rusted metal because the paint lacks a proper grip on the surface. Rust creates a rough, uneven texture that prevents paint from adhering directly to the metal, so the paint is only resting on top of the rust and will flake off over time. To prevent flaking, all loose rust must be completely removed, the surface must be properly prepped, and a rust-inhibiting primer should be applied before repainting.
- Rust: Surface or non-structural rust is specifically excluded, as it's considered normal wear and tear resulting from weather or age.
- Weather damage: Damage from wind, rain, and other weather conditions is not covered.
- Normal wear and tear: This includes damage from normal use, UV deterioration, and spring stretching.
- Improper care: Damage from insufficient maintenance, improper installation, or using non-Vuly parts is not covered.
How to care for your product/s to prevent rust
- Inspect regularly: Ozroofracks recommends inspecting the products for rust every 2-3 months depending on environment.
- Clean surface rust: Use general-purpose grease on joints or a rust-specific cleaning agent to remove any surface rust you find.
- Avoid harsh products: Do not use harsh products or steel wool, as these can damage the coating.