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Direct from
Warehouse -
Worldwide
Shipping -
Product
Insurance -
Doorstep
Delivery -
Genuine
OEM Parts -
Goods
Inspection -
Lowest
Price
Our Policies
Ozroofracks follow the guidelines of the Australian Competition and Consumer Commission wich is Australia's national competition, consumer, fair trading and product safety regulator. For more information visit accc.gov.au. Ozroofracks operates in attendance to the Australian Consumer Law (ACL) wich covers supplier, manufacturer and importer responsibilities when there is a problem with goods and services, refunds, replacements, repairs and other remedies.
Pricing
Except prices for an order that have been already accepted by Ozroofracks, all our product prices are subject to change without any other notice and are not guaranteed, as they're impacted by supply and demand issues.
Shipping and delivery
Shipping calculated at checkout
All our shipments are insured and require signature upon delivery. The customer is responsible to provide a SAFE PLACE for deliveries. Proof of postage, signature (+$2.95) on delivery and extra cover for the order value are automatically required since 1/Oct/2023.
Local Carriers AUPost, FastCourier and Shippit. 1-8 business days transit time.
International Carrier AUPost Standard International Parcel (max.20kgs), TransDirect and DHL. 6 to 27 business days transit time.
Taxes on shipping rates will be included in the shipping price.
Bulky items require special delivery conditions as FastCourier T&C : "Call On Approach" is not provided so customer has the responsibility to cover fees/charges on additional expenses like fuel and time for the second attempt.
Afterpay Payment Option
The Afterpay processing fee is 6% + $30 (excluding GST) per Afterpay order across all products that accept it via our Square gateway.
Expected delivery dates
Order processing time 1-2 business days.
Order cutoff time is 5pm.
Click & Collect: Pay online then pick-up from Warehouse
Click & Collect it's only available for paid orders. Monday-Friday 8am-5pm. Fitting services are not included (150/h fee apply, call us prior to order).
Location
Ozroofracks - ABN 12928238010
Address: 73 Cadonia Rd
Tuggerawong NSW 2259 Australia
Phone: 0439007017
E-Mail: info@ozroofracks.com.au
Your Courier Choice pick-up
Customers can organise their own Courier after payment. We can print labels and attend parcel pickups. Information needed about measurements/weight of parcels on Shipping Sizechart page.
Duties, Fees and Taxes
Eftpos no extra charge. All the prices exclude taxes within Australia. Australian taxes are not applicable on overseas exports.
Buyers are responsible for any tariffs, duties and fees that may apply to any purchase. Ozroofracks is not responsible for delays due to customs.
Limited offers & Expiration date
Any offer from Ozroofracks or our representative is valid for 7 days unless otherwise specified.
eBay, Etsy, MyDeal and any third party platform/marketplace fees might increase the price of the product between +13.4% and +38%.
Proof of Identity
Ozroofracks reserves the right to ask for a proof of identity for any pick-up order so please bring a valid ID like driving license, passport, Photo ID. Otherwise you'll need the buyer authorization. For replacements, claims, returns and refunds a valid proof of identity will be always required.
Installations
We only install Ozroofracks products without an exception. Our installation fee is $150/h and requires to book an appointment ahead.
Return policy
Any return must be approved by the Company (without exception).
Products must be unused, in original packaging and in saleable condition. Returns accepted till 30 days from date on your purchase receipt. Change of mind is not a valid reason for return.
Customer provides return shipping in any case. 10% restocking fee apply: this covers our time spent counting in, checking the goods for marks, re-folding & placing each back into the correct warehouse location.
Refunds on the same method as payment.
Warranty and Liability
Our products are not insured in USA or Canada.
Our bracket has a Limited lifetime warranty (excludes coatings) of 1-Year from the purchase date (as per invoice). Check warranty exclusions and our disclaimer statement
Replacements
In order to provide some product replacement/s and to avoid misuse the customer must provide a valid proof of purchase of the related product.
We reserve the right to refuse service or sale - Ozroofracks can refuse service or sale unader the terms of the Australian Consumer Law: for reasons such as disruptive behavior, verbally abusive language, harassing messages or other reason/s as safety concerns. These right is applied generally and not in a discriminatory manner. We will also refuse service or sale if it's not something we typically offer or if the customer is making unreasonable request/s.
